Store Policy

Term And Conditions 

Welcome to our Website (our or the “Website”). We provide our Website as a service to our customers. Please review the following basic rules which constitute our “Terms Of Use & Legal Notices,” which govern your use of our Website. By using our Website you agree to be bound by the terms and conditions set forth below, and our Privacy Policy and all disclaimers or other terms and conditions that appear elsewhere on our Website (collectively the “Agreement”). Your use of our Website constitutes your agreement to follow and be bound by the Agreement. If you do not agree to be bound by the Agreement, please do not use our Website. Although you may “bookmark” a particular portion of our Website and thereby bypass the Agreement, your use of (or clicking onto) any portion or page of our Website still binds you to the Agreement. Since we may revise the Agreement at any time, we recommend that you visit these pages periodically to review the Agreement.

Order Cancellation Policy

Order that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:

  • $10.00PRIOR to a proof being sent.
  • $25.00AFTER a proof being sent, but PRIOR to customer approval.
  • NO REFUND — There will be no refunds of any kind AFTER a job has been approved.

ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!

Other Fees

Jobs may be subject to other fees as follows:

  • $10.00 — Additional Epson proofs ( per 8.5″ X 11″, per side ).
  • $100.00/hour — Approved artwork alterations; 1/2 hour minimum.
  • $10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
  • $5.00 — PDF proof on Business Card jobs.

This is not an exhaustive list; other fees may be incurred in special circumstances.

General Information

Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Preferred file type is Adobe PDF. Acceptable applications for Mac & PC include (but are not limited to) Quark Xpress, Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. Additional charges may apply if furnished media are incompatible with our software. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK. All fonts must be included or embedded. Images must be flattened with CMYK in TIFF or EPS format. Proofs will be e-mailed or shipped out within 24 hours of receipt of files and order form. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted. Job is considered complete if within +/- 5%. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All jobs require payment in full upon acceptance of order.Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.

Customer Supplied Proofs

For each job, the customer may be required to supply a color hardcopy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. We are not responsible for any such errors if a working model is not provided prior to proofing. We are also not responsible for any and all errors in the customer’s printing job if they select the“Run As Is. No Proof” option.

Color Proof Accuracy

Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses.

 

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13 March,2017